Privacy policy
Hollow Paw Privacy Policy
This Privacy Policy describes how Hollow Paw (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hollowpaw.com (the "Site") or otherwise communicate with us (collectively, the "Services").
1. Information We Collect
To provide you with our custom pet memorial services, we collect:
· Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
· Order Information: Details about the products you purchase and the photos of your pets that you upload for customization.
· Payment Information: We use third-party payment processors (like PayPal or Stripe). We do not store your full credit card details on our servers.
· Technical Data: IP address, browser type, and device information collected via cookies.
2. How We Use Your Information
We use your information to:
· Fulfill Orders: Process payments, arrange shipping, and create your custom handcrafted urn.
· Communication: Send you the draft/preview for approval and order updates.
· Improvement: Analyze how customers use our site to improve our craftsmanship and user experience.
3. Sharing Your Information
We share your personal information with:
· Service Providers: Such as Shopify (to power our store) and shipping carriers (to deliver your order).
· Compliance with Laws: We may share information to comply with applicable laws and regulations.
4. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Your Rights
If you are a resident of certain regions (e.g., EEA, UK), you have the right to access, correct, or delete the personal information we hold about you.
6. Cookies
We use cookies to enhance your browsing experience. You can choose to set your web browser to refuse cookies, though some parts of the Site may not function properly.
7. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@hollowpaw.com.